Unlike other inspection companies who offer a wide range of various types of inspections, we are focused solely on one thing. Providing Quality Finish Reviews (QFR's) and Adjustment Verification Reviews (AVR's) for new home builders in an affordable streamlined and efficient system in order to help you improve the finish quality of your product, enhance your reputation in the community and increase your company’s bottom line. We have been instrumental in the set up and advancement of new home finish quality inspection services for national builders, regional builders and local builders. Our (QFR) Fit and Finish QI includes hundreds of data points and is always growing and changing based on customer needs. We can provide quality finish inspections for every home you build or for a single home.
Happy homeowners mean fewer warranty claims, better customer satisfaction scores, and organic sales growth. If you want communities of happy homeowners then you have to deliver 100% complete, quality homes. Implementing a QI program that includes third-party inspections is one of the best ways to deliver to your customer’s expectations. Our services include a highly detailed visual inspection of the interior and exterior of the home, testing all lighting and mechanical systems, testing appliances, testing doors, examining material finishes, testing windows, as well as testing, reviewing and examining hundreds of other items, marking issues with tape, and sending a summary report immediately upon completion. To put it plainly we give you the chance to have a homeowner in the house before the homeowner is in the house. This identifies problems before your customer sees them, giving you the opportunity to make necessary adjustments before the final walk-thru or move-in instead of repairing or replacing during a service call later. Traditionally this service involves two inspections, the initial inspection (QFR) finds the defects and deficiencies, marks them and puts them in the report for you or your staff to make the necessary corrections. The second inspection (AVR) is done a day or two later to verify that all items in the report were addressed but like all QI programs this can be customized to meet your needs.
We can help you design and implement your quality program to best suit your needs or you can use our proven system. A successful quality program will help identify strengths, weaknesses and trends related to specific subcontractor workmanship, building material issues and site supervision training needs while providing you the tools needed to enforce clear standards and accountability. E3 Quality can collect and categorize information about home defects allowing you to make decisions and track results based on real data in real-time so key managers can adjust to trends quickly. If you are a home builder or trade contractor looking to improve your quality and customer service, we are here to help. We can provide quality finish reviews for every home you build or for a single home.
We provide a very high-level view of quality by comparing the data collected by our inspection team that spans multiple builders in 20 counties and 3 different states, thus alerting any size home builder to trends that may be on their horizon, and providing them with the information to fine tune their existing quality programs, and better train their staff. Additionally we provide a range of specific project management metrics to your production department to aid them in process improvement. This program, when implemented will close the endless loop of inspections and reports that never quite seem to resolve the issue by providing you and your staff with the tools needed to organically enhance your own finish quality and eliminate the need for ongoing external involvement. We have a proven process and service that allows us to quickly get up to speed with almost any production volume in a very short time period. We can assist builders of all sizes in increasing their existing inspection capabilities by increasing manpower without hiring additional personnel as well as aiding small builders who do not have the benefit of their own internal quality department.
We can audit your current Quality Inspections to ensure your system is operating effectively, and you are getting your money's worth from it. We do this by taking a random sampling of your homes and performing our Quality Finish Reviews on them. We then analyze your existing inspection reports on those homes and compare them to determine what level of findings your current inspection system is operating at. Generally speaking, the broader the base an audit has, the more accurate the results. However, we are usually able to get significant findings from as few as 3-5 units being surveyed.
Whether you’re a builder looking to improve your existing inspection capabilities, or want to design a brand-new inspection program, E3 Quality can help you build a better home and improve customer satisfaction. Contact us for more information.
